Refund policy
Return & Refund Policy (U.S. Orders Only)
As all of our products are unique and produced specifically for your order (made-to-order), we do not support returns or exchanges if you ordered the wrong size, color, or simply changed your mind.
However, we are happy to offer a free replacement or a refund if your order meets any of the following criteria:
Damaged or Defective Items
If your product arrives damaged, defective, or misprinted, we will replace it at no cost to you.
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Action Required: Please email us at [insert your support email here] with photos of the damaged item(s) and your order number.
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Timeframe: Claims must be submitted within 30 days of receiving the product.
Incorrect Items Received
If you receive an item that is different from what you ordered (e.g., wrong design, wrong item type), we will correct the mistake immediately.
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Action Required: Please email us photos of the incorrect item and your order number.
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Timeframe: Claims must be submitted within 30 days of receiving the product.
Refunds
Refunds are only offered to customers that receive the wrong or damaged items. If your claim is approved, a refund will be processed and a credit will automatically be applied to your credit card or original payment method within a few business days.
Contact Us
If you have any questions about returns or refunds, please contact us at officialNuvPaw@proton.me